Breakdown Fee Policy

At Truck-Batteries-Wollongong, we understand that breakdowns can occur unexpectedly, requiring immediate attention and assistance. To provide efficient and prompt service during emergency situations, we have implemented a Breakdown Fee policy. Please familiarize yourself with the following guidelines:

Breakdown Fee Calculation: The Breakdown Fee is determined based on various factors, including the time of day, distance to travel, the type of vehicle, and the type of battery. These factors help us assess the resources required to address the breakdown effectively.

Requesting a Breakdown: When a customer requests a breakdown, we kindly ask for relevant information regarding the breakdown. This includes details such as the vehicle type, battery specifications, and the nature of the emergency repair. Using this information, our team will provide an estimated Breakdown Fee for the customer’s approval.

Payment of Breakdown Fee: The Breakdown Fee must be paid in full before we dispatch a technician to assist you. This policy ensures that our dedicated technicians can promptly attend to your emergency situation without delay.

We value transparency and strive to provide accurate estimates and quality service during your time of need. For any further inquiries or to request a breakdown, please contact our team at Truck-Batteries-Wollongong.